Buyora is committed to ensuring customer satisfaction with our outdoor and travel products. Please read our Return and Refund Policy carefully to understand how returns and refunds are handled. Return Eligibility Items must be returned within 30 days of receipt. They should be unused, in original packaging, and in the same condition as received. To initiate a return, email us at [email protected] with your order number and reason for return. Return Process Upon receiving your email request, we will review it and send you further instructions. If your return is approved, youll receive a confirmation email with return shipping details. Return Shipping Customers are responsible for return shipping costs unless otherwise agreed upon. Ensure your return is well-packaged to prevent damage during transit. Non-Returnable Items Please note that certain items are non-returnable: – Gift cards – Downloadable software products – Personalized or customized items Refunds Once we receive and inspect your returned item, well notify you of the approval or rejection of your refund via email. If approved, your refund will be processed and automatically applied to your original payment method within 7-10 business days. Late or Missing Refunds If you havent received your refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If youve done all of this and still have not received your refund, please contact us at [email protected]. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item, please email us at [email protected] for further instructions. Contact Information For any questions about our Return and Refund Policy, feel free to contact us via email at [email protected]. We are here to assist you and ensure a smooth shopping experience with Buyora.
